Privacy Policy

We care about your personal data – updated May 2018

African Safari Network Limited, ("we", "us" "our") is a UK based safari booking agent.  Protecting your privacy is a top priority for us. This privacy notice explains how and what type of personal data will be collected, why it is collected and to whom it is shared or disclosed.  Please read this notice carefully.

Who is the data controller?

A data controller is the individual or legal person who controls and is responsible to keep and use personal data in paper or electronic files. We are the data controller as defined by relevant data protection laws and regulation.

What personal data will be collected?

We will collect and process various types of personal data about you we require to fulfil your holiday. This can sometimes include:

Full name as per your passport

Date of birth and age

Next of kin

Email address

Postal address or Country of residence

Telephone number

Insurance details

Passport information

Details of any medical condition

Names of additional passengers and their passport information

Credit or debit card information if paying in this way

Dietary requirements

Passenger weights – where required for certain charter flights or ballooning safaris

IP addresses when visiting our webpage without disabling Cookies

Why is it being collected?

This information is either to provide you with requested services such as email newsletters or brochures, or to complete your holiday booking.

How will we obtain and use your personal data?

We will collect and use your personal data that you provide to us and that we receive about you (as explained below) for a number of purposes and with your express consent unless applicable laws and regulations do not require us to obtain your express consent, as shown below:

PurposeYour express consent?

Administrative processes, which means that African Safari Network may contact you for reasons related to the service you have requested e.g. extra information required for pre-trip paperworkYes, where needed.  However, where we need to process your personal data in order to complete your trip we will not obtain your express consent.

Administrative processes, which means that African Safari Network may pass on your information for reasons related to the service you have requested e.g. hotels, flight operators and transfer operators. This information will be tailored to the service being used.No, by making a booking you are agreeing to us using this data in order to complete the trip. 

To keep you updated of special offers and general information via our e-newsletter (from which you may unsubscribe at any time)No, by making a booking, requesting information and signing up to our newsletter, we have determined that you have a legitimate interest in our continued contact.

To analyse and improve the services offered e.g. post trip feedbackYes, this will be noted on the feedback form and by completing the form you will be giving your consent.

Fraud, Money Laundering and Terrorist Financing prevention and detectionNo

Meet any legal obligations (e.g., tax, accounting and administrative obligations)No

If you have booked a holiday with African Safari Network, we will keep your information on record for seven years after you return home, in case this information needs to be accessed in matters relating to your booking. The seven years relates to tax and accounting obligations where supplier invoices with your booking information on are retained.No

For those purposes indicated above where we have indicated that we do not require your express consent or where we otherwise require your personal data to complete your trip, we will process your personal data based on our legitimate interests and/or to comply with our legal obligations. These legitimate interests and/or legal obligations include the following reasons for the processing of your personal data without your express consent:

For the performance of a booking if the processing is necessary to perform the booking or if you request the processing in order to enter into the booking;

For the protection of your vital interests or the vital interests of another natural person

Compliance with a legal obligation to which you are subject

Where the processing of your personal data is necessary for the public interest or in the exercise of official authority of us; and

Where the processing of your personal data is necessary for the legitimate interests of African Safari Network or a third party (unless overridden by your interests, rights or freedoms).

We will need your personal data if you would like to purchase our products and services.  If you do not wish to provide this to us, we may not be able to provide the products and services you request, that you may be interested in, or to tailor our offerings to your particular requirements.

Who will have access to your personal data?

We will ensure that your personal data is processed in a manner that is compatible with the purposes indicated above.

For the stated purposes, your personal data may be disclosed to the following parties who operate as third party data controllers:

If booking a holiday with African Safari Network, we will need to share information with our ground handlers in the destination you are visiting. This may consist of some or all of the data types listed above. We request that our ground agents delete this information 30 days after your tour ends.

For the stated purposes, we may also share your personal data with the following parties who operate as data processors under our instruction:

Technical consultants, experts, lawyers, loss adjustors, medical doctors; and service companies to discharge operations (claims, IT, postal, document management); and

Advertisers and advertising networks to send you marketing communications, as permitted under local law and in accordance with your communication preferences.  We do not share your personal data with non-affiliated third parties for their own marketing use without your permission.

Finally, we may share your personal data in the following instances:

In the event of any contemplated or actual reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including any insolvency or similar proceedings); and

To meet any legal obligation, including to the relevant ombudsman if you make a complaint about the product or service we have provided to you.

Where will my personal data be processed?

Your personal data may be processed both inside and outside of the European Economic Area (EEA) by the parties specified above, subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations.  We will not disclose your personal data to parties who are not authorized to process them.

All data processed by us is stored within the EEA. Whenever we transfer your personal data for processing outside of the EEA by another company, we will do so on the basis of our supplier contracts.

What are your rights in respect of your personal data?

Where permitted by applicable law or regulation, you have the right to:

Access your personal data held about you and to learn the origin of the data, the purposes and ends of the processing, the details of the data controller(s), the data processor(s) and the parties to whom the data may be disclosed;

Withdraw your consent at any time where your personal data is processed with your consent; 

Update or correct your personal data so that it is always accurate;

Delete your personal data from our records if it is no longer needed for the purposes indicated above;

Restrict the processing of your personal data in certain circumstances, for example where you have contested the accuracy of your personal data, for the period enabling us to verify its accuracy;

Obtain your personal data in an electronic format; and

File a complaint with us and/or the relevant data protection authority.

You may exercise these rights by contacting us as detailed below providing your name, email address, account identification, and purpose of your request. 

How can you object to the processing of your personal data?

Where permitted by applicable law or regulation, you have the right to object to us processing your personal data, or tell us to stop processing it (including for purposes of direct marketing). Once you have informed us of this request, we shall no longer process your personal data unless permitted by applicable laws and regulations.

You may exercise this right in the same manner as for your other rights indicated above.

How long do we keep your personal data?

We will retain your personal data for seven years from the date the trip ends unless a longer retention period is required or as permitted by law.

We will not retain your personal data for longer than necessary and we will hold it only for the purposes for which it was obtained.

How can you contact us?

If you have any queries about how we use your personal data, you can contact us by post as follows:

African Safari Network 

Data Protection Officer
IV36 2SD

How often do we update this data protection notice?

We regularly review this data protection notice.  We will ensure the most recent version is available on our website and we will tell you directly when there’s an important change that may impact you.
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